Terms of Service

In accordance with current and applicable regulations on the protection of personal data, we inform you that your data will be incorporated into the processing system owned by RUGAD PROJECT SL with NIF B09955733 and registered office located at Paseo de la Castellana 141, 19th floor, 28046 Madrid, Madrid, Spain , and that their respective purposes, retention periods and legitimate bases are listed below. For those treatments that require it, we also inform you of the possible creation of profiles and automated decisions, as well as the possible assignments and international transfers that RUGAD PROJECT SL plans to carry out:

  • Purpose: Management and processing of the obligations and duties arising from compliance with the regulations to which the entity is subject.
  • Retention period: preservation of copies of documents until the statute of limitations for claiming possible liability expires.
  • Legitimate basis: Compliance with a law.
  • Assignments: Your data will be communicated, if necessary, to public bodies and/or administrations with jurisdiction in the matter in order to comply with the obligations established in the applicable regulations. In addition, it is reported that the legitimate basis for the assignment is compliance with a law.
  • Purpose: Administrative management, billing, accounting and legal obligations.
  • Conservation period: 5 years in compliance with tax law and 10 years for tax documentation in compliance with LO 7/2012.
  • Legitimate basis: Compliance with a law.
  • Assignments: your data will be communicated, if necessary, to the Tax Agency, Banks, Savings Banks and Organizations and/or public administration with jurisdiction in the matter in order to comply with the tax and fiscal obligations established in the applicable regulations. In addition, it is reported that the legitimate basis for the assignment is compliance with a law.
  • Purpose: Collection, registration and processing of data for advertising and commercial prospecting purposes.
  • Retention period: as long as consent is maintained.
  • Legitimate basis: The consent of the interested party.

In accordance with the rights conferred on you by current and applicable data protection regulations, you may exercise the rights of access, rectification, limitation of processing, deletion ("right to be forgotten"), portability and opposition to the processing of your personal data, as well as the revocation of the consent given for the processing of the same, by directing your request to the postal address indicated above or to the email address customerservice@kannaby.es You may contact the competent Control Authority to submit any claim you consider appropriate.

Data marked with a mark (*) are understood as mandatory and required fields, and will therefore be deemed necessary to undertake the purposes mentioned above. RUGAD PROJECT SL informs that by signing this document you give your explicit consent for the processing of your data for the purposes mentioned above.

CONTACT​

You can contact our organization directly using the following information:

Company: RUGAD PROJECT SL

NIF: B09955733

Tax address: Paseo de la Castellana 141, 19th floor, 28046 Madrid, Madrid, Spain

Contact email: customerservice@kannaby.es

THE PAYMENT

RUGAD PROJECT SL accepts and receives payments with major credit cards including VISA, VISA Electron, Mastercard, Maestro and American Express.

Payment will be charged to your account once you have completed your order on the website.

All amounts shown are in € (Euros) and include VAT.

RUGAD PROJECT SL uses an approved payment server that encrypts all your card details using the SSL (Secure Socket Layer) protocol. This means that it cannot read your information.

​

DELIVERY

RUGAD PROJECT SL delivers every day from Monday to Friday. As a general rule, packages are sent via parcel service with delivery after signature.

Delivery times are as follows:

  • For orders within the Iberian Peninsula, orders will be delivered within 24-48 hours. All orders placed from Monday to Thursday before 6pm will be delivered the following day (Monday to Friday).

  • For orders in the Balearic Islands or Canary Islands, orders will be delivered within 48-72 hours (Monday to Friday).

  • All orders placed on Friday after 6pm, or during the weekend, will be processed the following Monday.

RUGAD PROJECT SL will provide you with a link so you can track your order online.

Shipping costs include handling and packaging costs, as well as postage charges.

We recommend that you group all your items into one order.

We cannot combine two different orders, and shipping costs will apply for each order individually.

We are not responsible for any damage your package may suffer after shipping, but we do our best to protect all fragile items.

Your items will be professionally packaged and well protected for shipping.

​

WARRANTY

There is a 2-year warranty under the Purchase Act. Our warranty applies to errors in materials and/or manufacturing.

The complaint does not apply to failures or damages caused by incorrect operation of the product/service.

RUGAD PROJECT SL will cover the return costs to a reasonable extent.

Upon return, correct queries and complaints are sent to the address provided to you via email.

Packages sent without notice will not be received.

​

REFUND

If a refund has been agreed, please send your bank details so we can transfer the agreed amount.

​​

RIGHT TO REFUND

There is a full 14-day return policy for products purchased from our webstore.

The period is calculated from the day you receive the order.

You must pay the return costs yourself.

Cancellation must be notified to us no later than 14 days after purchase and, from the moment of cancellation, you must do so within 14 days after the return shipment.

Notice must be given by mail to customerservice@kannaby.es . In the notice, you must make it clear to us that you wish to exercise your right of withdrawal.

You can also choose to use our standard cancellation form and send it back. You can find it here: Refund form

The condition of the merchandise when the merchandise is returned.

You will only be liable for any deterioration in the value of the goods caused by handling other than what is necessary to determine the nature of the goods, their properties and the way they operate. In other words, you can try out the item in the same way as you did in a physical store.

If the item is tested in addition to what is described above, we consider it as used, which means that upon cancellation of the purchase, you will only receive part or none of the purchase amount, depending on the commercial value of the merchandise.

To receive the full purchase amount, you must do the same as in a physical store. You must try the item, but do not use it in actual use.

LEGAL AGE

By placing an order through our website, you warrant that you are at least 18 years of age. If we are unsure of your age, we reserve the right to cancel your order .

​

COMPLAINTS – SUMMARY AND LINKS

If you have a complaint about a product purchased from our webshop, you can send a complaint to:

Municipal Consumer Information Office (OMIC)
Ronda de Sant Pau, 43-45,
08015 Barcelona, ​​Spain

https://ajuntament.barcelona.cat/omic/en/

If you are a consumer residing in another EU country, you can lodge your complaint on the EU Commission's online complaints platform.

The platform can be found here: http://ec.europa.eu/consumers/odr/

If you make a complaint here, please provide our email address: customerservice@kannaby.es